Terms and Conditions

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In these Terms & Conditions of Sale “BUYER” means the person who accepts a quotation of the Seller for the sale of goods or whose order for the goods is accepted by the Seller. “SELLER” means I.S. Sundries registered in England No 1419425

The SELLER is not responsible for any loss of profit arising from non-delivery of goods due to late shipment in the event of circumstances beyond its control.

Notwithstanding the rate of delivery provided for in relation to the transaction, no guarantee or warranty as to the rate of delivery is given or implied.

All prices quoted are subject to VAT where applicable at the rate in force at the time of invoice.

All prices quoted apply to orders being delivered to the UK, the Isle of Man and Channel Islands.  Any BUYER requiring a delivery outside UK, the Isle of Man, and Channel Islands must call us on 01733 261000 to confirm the correct prices & delivery charges that apply.

Spend £75 or more with us in a single transaction and delivery is free to mainland UK the next working day. For Highlands, Islands etc the free delivery minimum order value is £150 and typically delivery takes an extra day. We welcome any order no matter how small. If it is for less than our free delivery value then carriage is only £6.99 to mainland UK or £17.99 to Highlands etc. For Channel Islands the delivery is £27.99 and takes 2 working days. We would be happy to deliver your order to a freight forwarder within the UK.

***Shipments to Republic of Ireland Currently Paused***

To all our customers in the Republic of Ireland, please note that in light of Brexit we have had to suspend shipments to you.

We are working to resolve this situation as soon as we can.

Please check our website for updates.

***Thank you for your understanding***

Additional charges may apply (even if your order qualifies for free delivery) if the weight/volume of your order is excessive in relation to the value. This would be discussed with you prior to dispatch.

Wherever possible, if you place your order before 14:00 we will do our best to deliver it to you by the end of the next working day; dependant on items being in stock, how busy we are and how busy our courier service providers are.

Deliveries from stock are subject to being unsold on receipt of order.

No cancellation of goods already in transit can be accepted. If the BUYER refuses these goods on arrival the BUYER will be responsible for the cost of carriage and for any loss of profit involved in reselling the goods.

If any of the goods supplied by the SELLER prove to be defective the BUYER must notify the SELLER of such defect within 3 days of receipt of the goods. The goods must be retained at the BUYER’S premises for inspection.

In the event of non-delivery the BUYER must notify the SELLER within 5 days of receiving the SELLER’S invoice.

Goods must not be returned for credit without prior arrangement. Goods incorrectly ordered and subsequently returned will be subject to a 10% handling charge plus cost of despatch and return if applicable.

The SELLER reserves the right to improve specifications, amend prices, or withdraw any goods from sale without notice.

Risk in the goods shall remain with the SELLER until delivery at which time risk shall pass to the BUYER. The legal and equitable ownership in the goods shall remain vested in the SELLER until the full purchase price thereof has been paid. Until such time as payment has been made in full the BUYER shall hold the goods as the SELLER’S fiduciary agent and bailee and shall store the goods separately from any other similar goods so that they are readily identifiable as the property of the SELLER. If payment for the goods is not made when due then the SELLER may without prejudice to other remedies be entitled for the purpose of repossessing the goods to enter upon any premises where it reasonably believes the goods to be stored.

Payment is due strictly net within 30 days of invoice date.

Payments not made within 30 days of invoice date will be subject to interest accruing on a day to day basis at the rate of 8% plus the Bank of England base rate

We may make a search with a credit reference agency, which will keep a record of that search and will share that information with other businesses. We may also make enquiries about the proprietors or directors with a credit reference agency.

All items are available whilst stocks last. Photographs, colours and sizes are supplied as a guide and products may differ slightly upon delivery. Many of our products are made by hand so there may on occasion be unavoidable variations in appearance, both between and within batches.

Our products are purely decorative so any mention in a name or description of expensive metals or jewels is only an indication of a product’s appearance. It does not suggest that any of these precious or semi-precious metals or jewels are actually present.

Where we feature any product with flowers or any other accessories, these are display suggestions only.

Our products are not toys and so not suitable for giving to children – except for our child-friendly toys; if in doubt refer to the product description.

All products and offers are subject to availability and may be withdrawn at any time. Offers and discounts cannot be combined.

All goods remain the property of the SELLER until paid for in full. All products sold are subject to our standard terms and conditions.